R Series cutters are only supported online through video tutorials, online articles, and email. So, consider postponing your OS update until you know you have compatible software. You will need to upgrade your LXi or Flexi in order to upgrade to windows 10. You may also be having an issue with the knife offset setting within the VE LXI software. Only Flexi 12, 19, 21, and LXi 12 and 19 are compatible with Windows 10. Check the Device Driver Version again to confirm. Once complete, Windows should update the driver for the USB serial port with this driver. If not, run the CDM 2.04.06 driver one more time. Check Windows Device Manager for the Device Driver Version.If they don’t, check the security programs on the computer as something is not allowing it to install. The dots should go about all the way across the screen. You should then see a black DOS window open that has a progression of dots going across indicating that it is installing. A prompt will pop up asking if you want to run the file, choose yes. Once you have the extracted files in their new folder, open the folder, open Update Driver and run the CDM by double clicking on it.Download and extract CDM 2.04.06 driver located here.Instructions for uninstalling/reinstalling USB Serial driver: Rolling the driver back to an older version may correct the issue. The cutter driver – it is possible that the cutter USB driver that was installed could be conflicting with Windows. If it does, remember to change the port in the VE LXI Production Manager to match.Ģ. If you change any part of your cabling, check the Windows Device Manager to insure that Windows does not change the port number assigned to the USB Serial Port. Also, on a desktop computer, the USB ports on the front of the tower are essentially a built in hub and should be avoided for attaching equipment. Additionally, the cable must be plugged directly between the cutter and the computer no extension or hub should be used.

The cable connection – Due the the limited memory of the R-Series model cutters, using a cable beyond 5 to 6 feet in length is not recommended. There are several things that can affect the communication between the computer and the R-Series cutter:ġ.

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